{"id":41206,"date":"2024-04-11T11:07:01","date_gmt":"2024-04-11T09:07:01","guid":{"rendered":"https:\/\/beckertoys.com\/faq\/"},"modified":"2026-05-13T22:58:16","modified_gmt":"2026-05-13T20:58:16","slug":"faq","status":"publish","type":"page","link":"https:\/\/beckertoys.com\/fr\/faq\/","title":{"rendered":"faq"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"41206\" class=\"elementor elementor-41206 elementor-757\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-23ea3dc e-flex e-con-boxed e-con e-parent\" data-id=\"23ea3dc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bf9d1c4 elementor-widget elementor-widget-heading\" data-id=\"bf9d1c4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Questions fr\u00e9quentes<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ce9926a e-flex e-con-boxed e-con e-parent\" data-id=\"ce9926a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;shape_divider_top&quot;:&quot;clouds&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-shape elementor-shape-top\" aria-hidden=\"true\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 283.5 27.8\" preserveAspectRatio=\"xMidYMax slice\">\n  <path class=\"elementor-shape-fill\" d=\"M0 0v6.7c1.9-.8 4.7-1.4 8.5-1 9.5 1.1 11.1 6 11.1 6s2.1-.7 4.3-.2c2.1.5 2.8 2.6 2.8 2.6s.2-.5 1.4-.7c1.2-.2 1.7.2 1.7.2s0-2.1 1.9-2.8c1.9-.7 3.6.7 3.6.7s.7-2.9 3.1-4.1 4.7 0 4.7 0 1.2-.5 2.4 0 1.7 1.4 1.7 1.4h1.4c.7 0 1.2.7 1.2.7s.8-1.8 4-2.2c3.5-.4 5.3 2.4 6.2 4.4.4-.4 1-.7 1.8-.9 2.8-.7 4 .7 4 .7s1.7-5 11.1-6c9.5-1.1 12.3 3.9 12.3 3.9s1.2-4.8 5.7-5.7c4.5-.9 6.8 1.8 6.8 1.8s.6-.6 1.5-.9c.9-.2 1.9-.2 1.9-.2s5.2-6.4 12.6-3.3c7.3 3.1 4.7 9 4.7 9s1.9-.9 4 0 2.8 2.4 2.8 2.4 1.9-1.2 4.5-1.2 4.3 1.2 4.3 1.2.2-1 1.4-1.7 2.1-.7 2.1-.7-.5-3.1 2.1-5.5 5.7-1.4 5.7-1.4 1.5-2.3 4.2-1.1c2.7 1.2 1.7 5.2 1.7 5.2s.3-.1 1.3.5c.5.4.8.8.9 1.1.5-1.4 2.4-5.8 8.4-4 7.1 2.1 3.5 8.9 3.5 8.9s.8-.4 2 0 1.1 1.1 1.1 1.1 1.1-1.1 2.3-1.1 2.1.5 2.1.5 1.9-3.6 6.2-1.2 1.9 6.4 1.9 6.4 2.6-2.4 7.4 0c3.4 1.7 3.9 4.9 3.9 4.9s3.3-6.9 10.4-7.9 11.5 2.6 11.5 2.6.8 0 1.2.2c.4.2.9.9.9.9s4.4-3.1 8.3.2c1.9 1.7 1.5 5 1.5 5s.3-1.1 1.6-1.4c1.3-.3 2.3.2 2.3.2s-.1-1.2.5-1.9 1.9-.9 1.9-.9-4.7-9.3 4.4-13.4c5.6-2.5 9.2.9 9.2.9s5-6.2 15.9-6.2 16.1 8.1 16.1 8.1.7-.2 1.6-.4V0H0z\"\/>\n<\/svg>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-990caed elementor-widget elementor-widget-toggle\" data-id=\"990caed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1601\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1601\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Comment puis-je passer une commande ?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1601\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1601\"><p>Puedes realizar un commande navegando por nuestro cat\u00e1logo, a\u00f1adiendo productos a tu panier y siguiendo el proceso de pago. Aceptamos varias formas de pago, incluyendo tarjetas de cr\u00e9dito, d\u00e9bito, PayPal, Bizum o transferencias. No es necesario registrarse previamente para realizar un commande. Tu cuenta de usuario se crear\u00e1 autom\u00e1ticamente con tu primera achat. Opcionalmente puedes registrar a trav\u00e9s de la opci\u00f3n indicada en la cabecera, se obsequier\u00e1n 50 BeckerPoints&nbsp; tras el registro para usar en esta primera achat.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1602\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1602\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">\u00bfOfrecen livraisons internacionales?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1602\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1602\"><p>S\u00ed, ofrecemos livraisons internacionales a algunos pa\u00edses de la Uni\u00f3n Europea. Les costos de livraison y los tiempos de entrega var\u00edan seg\u00fan el destino. Consulta nuestra p\u00e1gina de <a href=\"https:\/\/beckertoys.com\/fr\/livraisons\/\">livraisons<\/a> para m\u00e1s detalles.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1603\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1603\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Quelle est votre politique de retour ?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1603\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1603\"><p>Aceptamos devoluciones dentro de los 14 d\u00edas posteriores a la recepci\u00f3n del producto, siempre que est\u00e9 en su estado original y sin usar. Para iniciar una devoluci\u00f3n, ponte en contacto con nuestro servicio de atenci\u00f3n al cliente. Les gastos de livraison corren por parte del cliente, a no ser que haya un error en el pedido o un fallo de f\u00e1brica. No nos hacemos responsables de las taras en art\u00edculos vintage, ya que se ha expirado la garant\u00eda de estos.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1604\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1604\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Comment fonctionnent les points de r\u00e9duction ?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1604\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1604\"><p>Nuestro sistema de points de r\u00e9duction te permite ganar puntos con cada achat. Estos puntos pueden ser canjeados en futuras achats para obtener r\u00e9ductions. Revisa tu saldo de puntos en tu compte client.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1605\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-1605\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Comment puis-je suivre ma commande ?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1605\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-1605\"><p>Una vez que tu commande sea enviado, recibir\u00e1s un e-mail con un n\u00famero de seguimiento y un enlace para rastrear tu paquete. Tambi\u00e9n podr\u00e1s seguir tu commande en su apartado correspondiente dentro de Tu Perfil de Usuario.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1606\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-1606\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Puis-je modifier ou annuler ma commande ?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1606\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-1606\"><p>Puedes modifier o annuler tu commande antes de que sea enviado. Contacta a nuestro servicio de atenci\u00f3n al cliente lo antes posible para asistir con estos cambios.<\/p>\n<p>No es posible annuler commandes de preventa.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Questions fr\u00e9quentes Comment puis-je passer une commande ? Puedes realizar un commande navegando por nuestro cat\u00e1logo, a\u00f1adiendo productos a tu panier y siguiendo el proceso de pago. Aceptamos varias formas de pago, incluyendo tarjetas de cr\u00e9dito, d\u00e9bito, PayPal, Bizum o transferencias. No es necesario registrarse previamente para realizar un commande. Tu cuenta de usuario se &#8230; <a title=\"faq\" class=\"read-more\" href=\"https:\/\/beckertoys.com\/fr\/faq\/\" aria-label=\"En savoir plus sur faq\">Lire la suite<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"_jet_sm_ready_style":"","_jet_sm_style":"","_jet_sm_controls_values":"","_jet_sm_fonts_collection":"","_jet_sm_fonts_links":"","footnotes":""},"class_list":["post-41206","page","type-page","status-publish"],"acf":[],"_links":{"self":[{"href":"https:\/\/beckertoys.com\/fr\/wp-json\/wp\/v2\/pages\/41206","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/beckertoys.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/beckertoys.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/beckertoys.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/beckertoys.com\/fr\/wp-json\/wp\/v2\/comments?post=41206"}],"version-history":[{"count":10,"href":"https:\/\/beckertoys.com\/fr\/wp-json\/wp\/v2\/pages\/41206\/revisions"}],"predecessor-version":[{"id":43019,"href":"https:\/\/beckertoys.com\/fr\/wp-json\/wp\/v2\/pages\/41206\/revisions\/43019"}],"wp:attachment":[{"href":"https:\/\/beckertoys.com\/fr\/wp-json\/wp\/v2\/media?parent=41206"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}