{"id":41202,"date":"2024-04-11T11:07:01","date_gmt":"2024-04-11T09:07:01","guid":{"rendered":"https:\/\/beckertoys.com\/faq\/"},"modified":"2026-05-13T22:58:16","modified_gmt":"2026-05-13T20:58:16","slug":"faq","status":"publish","type":"page","link":"https:\/\/beckertoys.com\/pt-pt\/faq\/","title":{"rendered":"faq"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"41202\" class=\"elementor elementor-41202 elementor-757\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-23ea3dc e-flex e-con-boxed e-con e-parent\" data-id=\"23ea3dc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bf9d1c4 elementor-widget elementor-widget-heading\" data-id=\"bf9d1c4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Perguntas frequentes<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ce9926a e-flex e-con-boxed e-con e-parent\" data-id=\"ce9926a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;shape_divider_top&quot;:&quot;clouds&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-shape elementor-shape-top\" aria-hidden=\"true\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 283.5 27.8\" preserveAspectRatio=\"xMidYMax slice\">\n  <path class=\"elementor-shape-fill\" d=\"M0 0v6.7c1.9-.8 4.7-1.4 8.5-1 9.5 1.1 11.1 6 11.1 6s2.1-.7 4.3-.2c2.1.5 2.8 2.6 2.8 2.6s.2-.5 1.4-.7c1.2-.2 1.7.2 1.7.2s0-2.1 1.9-2.8c1.9-.7 3.6.7 3.6.7s.7-2.9 3.1-4.1 4.7 0 4.7 0 1.2-.5 2.4 0 1.7 1.4 1.7 1.4h1.4c.7 0 1.2.7 1.2.7s.8-1.8 4-2.2c3.5-.4 5.3 2.4 6.2 4.4.4-.4 1-.7 1.8-.9 2.8-.7 4 .7 4 .7s1.7-5 11.1-6c9.5-1.1 12.3 3.9 12.3 3.9s1.2-4.8 5.7-5.7c4.5-.9 6.8 1.8 6.8 1.8s.6-.6 1.5-.9c.9-.2 1.9-.2 1.9-.2s5.2-6.4 12.6-3.3c7.3 3.1 4.7 9 4.7 9s1.9-.9 4 0 2.8 2.4 2.8 2.4 1.9-1.2 4.5-1.2 4.3 1.2 4.3 1.2.2-1 1.4-1.7 2.1-.7 2.1-.7-.5-3.1 2.1-5.5 5.7-1.4 5.7-1.4 1.5-2.3 4.2-1.1c2.7 1.2 1.7 5.2 1.7 5.2s.3-.1 1.3.5c.5.4.8.8.9 1.1.5-1.4 2.4-5.8 8.4-4 7.1 2.1 3.5 8.9 3.5 8.9s.8-.4 2 0 1.1 1.1 1.1 1.1 1.1-1.1 2.3-1.1 2.1.5 2.1.5 1.9-3.6 6.2-1.2 1.9 6.4 1.9 6.4 2.6-2.4 7.4 0c3.4 1.7 3.9 4.9 3.9 4.9s3.3-6.9 10.4-7.9 11.5 2.6 11.5 2.6.8 0 1.2.2c.4.2.9.9.9.9s4.4-3.1 8.3.2c1.9 1.7 1.5 5 1.5 5s.3-1.1 1.6-1.4c1.3-.3 2.3.2 2.3.2s-.1-1.2.5-1.9 1.9-.9 1.9-.9-4.7-9.3 4.4-13.4c5.6-2.5 9.2.9 9.2.9s5-6.2 15.9-6.2 16.1 8.1 16.1 8.1.7-.2 1.6-.4V0H0z\"\/>\n<\/svg>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-990caed elementor-widget elementor-widget-toggle\" data-id=\"990caed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1601\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1601\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Como posso fazer uma encomenda?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1601\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1601\"><p>Puedes realizar un encomenda navegando por nuestro cat\u00e1logo, a\u00f1adiendo productos a tu carrinho y siguiendo el proceso de pago. Aceptamos varias formas de pago, incluyendo tarjetas de cr\u00e9dito, d\u00e9bito, PayPal, Bizum o transferencias. No es necesario registrarse previamente para realizar un encomenda. Tu cuenta de usuario se crear\u00e1 autom\u00e1ticamente con tu primera compra. Opcionalmente puedes registrar a trav\u00e9s de la opci\u00f3n indicada en la cabecera, se obsequier\u00e1n 50 BeckerPoints&nbsp; tras el registro para usar en esta primera compra.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1602\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1602\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">\u00bfOfrecen envios internacionales?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1602\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1602\"><p>S\u00ed, ofrecemos envios internacionales a algunos pa\u00edses de la Uni\u00f3n Europea. Os costos de envio y los tiempos de entrega var\u00edan seg\u00fan el destino. Consulta nuestra p\u00e1gina de <a href=\"https:\/\/beckertoys.com\/pt-pt\/envios\/\">envios<\/a> para m\u00e1s detalles.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1603\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1603\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Qual \u00e9 a vossa pol\u00edtica de devolu\u00e7\u00f5es?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1603\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1603\"><p>Aceptamos devoluciones dentro de los 14 d\u00edas posteriores a la recepci\u00f3n del producto, siempre que est\u00e9 en su estado original y sin usar. Para iniciar una devoluci\u00f3n, ponte en contacto con nuestro servicio de atenci\u00f3n al cliente. Os gastos de envio corren por parte del cliente, a no ser que haya un error en el pedido o un fallo de f\u00e1brica. No nos hacemos responsables de las taras en art\u00edculos vintage, ya que se ha expirado la garant\u00eda de estos.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1604\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1604\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Como funcionam os pontos de desconto?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1604\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1604\"><p>Nuestro sistema de pontos de desconto te permite ganar puntos con cada compra. Estos puntos pueden ser canjeados en futuras compras para obtener descontos. Revisa tu saldo de puntos en tu conta de cliente.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1605\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-1605\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Como posso acompanhar a minha encomenda?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1605\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-1605\"><p>Una vez que tu encomenda sea enviado, recibir\u00e1s un e-mail con un n\u00famero de seguimiento y un enlace para rastrear tu paquete. Tambi\u00e9n podr\u00e1s seguir tu encomenda en su apartado correspondiente dentro de Tu Perfil de Usuario.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1606\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-1606\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Posso alterar ou cancelar a minha encomenda?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1606\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-1606\"><p>Puedes alterar o cancelar tu encomenda antes de que sea enviado. Contacta a nuestro servicio de atenci\u00f3n al cliente lo antes posible para asistir con estos cambios.<\/p>\n<p>No es posible cancelar encomendas de preventa.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Perguntas frequentes Como posso fazer uma encomenda? Puedes realizar un encomenda navegando por nuestro cat\u00e1logo, a\u00f1adiendo productos a tu carrinho y siguiendo el proceso de pago. Aceptamos varias formas de pago, incluyendo tarjetas de cr\u00e9dito, d\u00e9bito, PayPal, Bizum o transferencias. No es necesario registrarse previamente para realizar un encomenda. Tu cuenta de usuario se crear\u00e1 &#8230; <a title=\"faq\" class=\"read-more\" href=\"https:\/\/beckertoys.com\/pt-pt\/faq\/\" aria-label=\"Leia mais sobre faq\">Ler mais<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"_jet_sm_ready_style":"","_jet_sm_style":"","_jet_sm_controls_values":"","_jet_sm_fonts_collection":"","_jet_sm_fonts_links":"","footnotes":""},"class_list":["post-41202","page","type-page","status-publish"],"acf":[],"_links":{"self":[{"href":"https:\/\/beckertoys.com\/pt-pt\/wp-json\/wp\/v2\/pages\/41202","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/beckertoys.com\/pt-pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/beckertoys.com\/pt-pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/beckertoys.com\/pt-pt\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/beckertoys.com\/pt-pt\/wp-json\/wp\/v2\/comments?post=41202"}],"version-history":[{"count":10,"href":"https:\/\/beckertoys.com\/pt-pt\/wp-json\/wp\/v2\/pages\/41202\/revisions"}],"predecessor-version":[{"id":43015,"href":"https:\/\/beckertoys.com\/pt-pt\/wp-json\/wp\/v2\/pages\/41202\/revisions\/43015"}],"wp:attachment":[{"href":"https:\/\/beckertoys.com\/pt-pt\/wp-json\/wp\/v2\/media?parent=41202"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}